Return policy

1. Hassle-Free Returns

  • 30-Day Return Window: Unworn, unwashed items with original tags and packaging may be returned for any reason.

  • Free Return Shipping: We provide a prepaid return label for EU orders. For international returns, contact our team for reimbursement instructions.

2. Non-Returnable Items

  • Final sale items (clearly marked "Non-Returnable" on product pages).

  • Undergarments, swimwear, or items with removed hygiene seals.

3. Return Process

  1. Initiate a Return: Log into your account or email [email protected] with your order number.

  2. Ship Your Return:

    • EU Customers: Use the prepaid DHL label included in your package.

    • International Customers: Ship via any tracked carrier and email the receipt for reimbursement (up to €15).

    • Address:

      Zapato-Popular Returns Center  

      55 Grande Rue de St Rambert, 69009 Lyon,France 

      France  

  3. Refund Processing:

    • Refunds are issued within 5 business days of receiving the item.

    • Funds may take 5–10 business days to reflect in your account.

4. Exchanges

  • Free size/color exchanges within the EU. Contact us for international exchange options.

5. Defective Items

  • Report manufacturing flaws within 7 days for priority resolution (full refund or replacement).

Contact:
Email: [email protected] | Phone: +33 711984173